Cancelling a reservation
Before you have rented a unit, you can cancel at any time for any reason. Your $25 deposit is returned in full. Call (888) 721-5752 and it is done.
Ending a rental
Rentals are month to month. There is no long term contract, no minimum stay, and no penalty for leaving.
Rent is charged on the first of each month. Tell us before the first and you will not be charged for the coming month. Tell us after the first and that month has already been charged, so your rental runs to the end of it.
How to give notice
Call us, or tell us in writing at the address below. We will confirm your move out date back to you. If you did not get a confirmation from us, assume we did not get your notice.
Your last day
You keep access until the end of the month you have paid for. There is no advantage to leaving early, and no charge for staying to the end of it.
Leaving the unit
- Empty the unit completely, including anything left on the floor
- Sweep it out
- Remove your lock. A unit still locked reads as still occupied, and we may keep charging until we can confirm it is empty
Anything left behind is handled under your rental agreement.
If we end a rental
We may end a rental for non payment, or for a breach of the rental agreement such as storing prohibited items. The rental agreement sets out the process and any notice we owe you. Where we end a rental for our own reasons rather than yours, we refund the unused part of the month.
Non payment
If rent goes unpaid, late fees and the lien process in your rental agreement and under Iowa law apply. That process is separate from cancelling, and moving out does not clear a balance already owed. If money is tight, call us before it gets that far.
Contact
Heartland Storage Solutions
210 E. 5th St. Suite 3
Carroll, IA 51401
(888) 721-5752