Reservation deposits
A $25 deposit holds a specific unit size at a specific location. It is refundable in full, at any time, for any reason. Call us and we will return it.
- The deposit is applied to your first month's rent when you rent the unit
- If we cannot provide the size you reserved, we will offer an alternative or refund you in full
- If an opening date changes, your deposit and your place in line are unaffected
Rent
Rent is charged monthly in advance. Because a unit is held for your exclusive use for the whole month, rent already paid is generally not refunded for a partial month. Two exceptions:
- If we end your rental for our own reasons, we refund the unused part of the month
- If a unit is unusable through our fault, we refund or credit the affected days
Overpayments and billing errors
If you are charged the wrong amount, or charged twice, tell us and we will correct it. We return the difference to the card or account it came from. We do not keep an overpayment as a credit unless you ask us to.
How to request a refund
Call (888) 721-5752 or write to us at the address below. Tell us the name on the account, the location, and what you are asking about. There is no form to fill in.
How long it takes
We start a refund within two business days of agreeing to it. Once sent, card refunds usually appear in five to ten business days, depending on your bank. Bank transfers can take slightly longer. The timing after we send it is not something we control.
Card disputes
If a charge looks wrong, please contact us before disputing it with your bank. We can almost always resolve it faster than a dispute can, and a dispute freezes the amount while the bank investigates, which usually takes weeks.
If you do open a dispute, we will provide the bank with the rental agreement, the payment record and any correspondence. Nothing here removes your right to dispute a charge.
Late fees
Late fees are charged under your rental agreement. If a fee was applied in error, or you had a genuine problem with a payment method, call us. We would rather sort it out than argue about it.
Contact
Heartland Storage Solutions
210 E. 5th St. Suite 3
Carroll, IA 51401
(888) 721-5752